DISPATCH TIME

Our products are made to order, which means we create your item after your order has been placed. To ensure the highest quality, our products are all handmade with love and attention to details. At this time, please expect your order to ship out in 3-5 business days. For items labeled as handcrafted, they are carefully stitched and require 7-15 business days for production before dispatch. For pre-orders, please expect a production time of 15-30 working days as we require this time to prepare the materials.

Good things take time, and we assure you that our products are all worth waiting for. You will receive an email with tracking number once your order is shipped out! 

 

HOW TO CANCEL MY ORDER?

It may be possible to cancel an order within 2 hours of it being placed. Requests received within this timeframe will be processed free of charge. Please email us at info@mewmews.com to request a cancellation. 

Cancellation requests submitted after 2 hours will incur a 5% cancellation fee. Kindly note that we charge 5% of the total order value for the order cancellation processing fee. Once the order begins processing in our system, we may be unable to amend it. Please take extra care when placing an order, as we do not accept any changes on orders that have already been processed. By placing an order, you expressly agree to follow and abide by these terms.

 

SHIPPING TIMES & COSTS

We ship worldwide! All our shipping prices are in US Dollars (USD). Please note that business days DO NOT include weekends or public holidays. See below to find more information regarding delivery timeframes per destination:

We offer free standard shipping for all orders above $100 USD!

Please note that the time frame in the table is only an estimation. As there are many uncontrollable factors in international shipping, we can't make any shipping time guarantees. We are also unable to offer return for items arrive late. Check out our full return policy here.

 






DELIVERY INFORMATION

  • Delivery Delays: During busy sale periods or new collection launches, your order may not always be delivered within the specified delivery timeframes. We are unable to provide compensation to customers for any unexpected delays with your delivery once the item has been despatched from our warehouse.
  • Customs Charges: The prices within the online store do not include relevant overseas duties and other customs charges you may incur. These costs are imposed by your local customs office and are outside of our control. Please familiarise yourself with your country's customs charges and levies prior to placing an order. Mew Mews Ins is not responsible if customers are not notified by their country's postal authority that items are awaiting payment of customs duties and taxes.