What is a pre-order?

You can get early access to next season's most wanted pieces before they sell out. It means that the item is still in production when ordered and not immediately available in our warehouse. Once you run checkout it is important to verify if the product is in pre-order or not. Delivery times may vary for pre-orders.


How long will it take to ship out my pre-order?

Waiting times vary from article to article. Usually, the estimated waiting time is of 15-30 working days from the date of publication of the item. Once that the item is available in our warehouse, your order will be dispatched within three days.

Please keep in mind that if you placed an order containing a pre order item, It will be delivered separately from your other orders.


When a delay occurs and why?

The manufacturing process requires several production and processing steps. The production sequence is linear, although mistakes may occur.

In the unlikely event of a delay, our Customer Care will get in contact with you as soon as possible.


Can I cancel a pre-order?

Yes you can, just keep in mind that pre-orders may be canceled within 24 hours from the purchase. From that moment on it won't be possible. If you have changed your mind about the product purchased in pre-order within 24 hours, you can cancel the item from your order by contacting our Customer Care team.

Furthermore, if the 30 working days have been exceeded it is possible to request the cancellation of the pre-order item.


Can I change my shipping address?

Yes! simply head to check order details in your account and you can contact customer service to modify the order address before the order is dispatched. Once the order has shipped, at the moment, it won't be possible to apply modifications.